“In my role I’m fortunate to see Mercer quite holistically. I’m very proud to say that Mercer really lives up to its vision and purpose of changing people’s lives for the better. At the end of the day what is essentially driving the way we engage with clients and motivate our people is the combination of economy and empathy.”
Vicki Fan is the CEO of Hong Kong at Mercer. Before she joined Mercer she rose to the ranks of Partner in not one, but two of the Big 4 accounting and consulting firms. With 20 years of consultancy experience under her belt and a passion for learning.
That’s why she’s proud to observe the execution of Mercer’s vision and purpose of changing people’s lives for the better, driven by a combination of economy and empathy. The Mercer passion for creativity, craving for knowledge and authentic comfort in being able to be themselves isn’t just the bedrock of her team’s success, it is also their ability to focus on doing things better and being in it to win it, together.
She knows that it’s easy to be very client-centric, but what’s also high on her agenda is to do more to ensure that her people feel embraced as much as their clients do, which is why her personal mission is to build an organisation where her own kids would want to work. That, and to rid the world of single-use plastics.