Mercer Marsh Benefits Hong Kong Health Forum 2019

30 June 2019  Hong Kong, HongKong

    Join fellow industry professionals in examining the latest trends and developments in employee health and benefits, and explore how stakeholders are collaborating to shape the future of employee health in Hong Kong. This forum will feature experts from Healthcare providers, Insurance companies, Regulators and Associations as well as Employers – comprising senior HR and corporate executives.

    Participation is complimentary for all invited guests.


    • Innovations and Advancements in the World of Employee Benefits
    • Trends and Developments in Employee Wellness
    • Perspectives on the recently launched Voluntary Health Insurance Scheme (VHIS)

    Time Session Speaker(s) / Moderator
    8.45 – 9.30
    (45 min)
    Morning refreshments
    9.30 - 9.45
    (15 min)
    Welcome & Introduction Richard Roper | Health Leader for Hong Kong, Mercer Marsh Benefits
    9.45 – 10.00 Keynote:
    Insurance Solutions for an Aging Population
    Carol Hui | Executive Director of Long Term Business, Insurance Authority
    10.00 – 10.15
    (15 min)
    Highlights of Mercer Marsh Benefits Research & Initiatives Freddie Lai | Pension Consulting Director, Mercer Marsh Benefits 
    10.15 – 11.10 
    (55 min)
    Innovations and Advancements in the World of Employee Benefits

    – Panel Discussion 
    1. Cecilia So | Director of Human Resources, Deloitte China
    2. Knattapisit Krutkrongchai | Chief Marketing Officer, AIA Hong Kong and Macau (AIA HK)
    3. Kevin MacDonald | Founder and Managing Director, Advanced Genomic Solutions (AGS)
    4. Prof. Lee Sing | Professor (Clinical), The Chinese University of Hong Kong (CUHK)  
        Bala Chandrasekaran | Digital Strategy and Transformation Leader Asia, Marsh
    11.10 – 11.30 Break  
    (20 min)
    11.30 – 11.45 Audience Activity   
    (15 min)
    11.45 – 12.40
    (55 min)
    Trends and Developments in Employee Wellness 

    – Panel Discussion 
    1. Dr. Koh Yi Mien | Managing Director of Health and Employee Benefits, AXA Hong Kong
    2. Andrew Merrilees | General Manager, Bupa Hong Kong
    3. Dr. Hans Schräder | Executive Medical Director, Matilda International Hospital
    4. Katie Potter | Vice President of Benefits and Wellness, Goldman Sachs
        Richard Roper | Health Leader for Hong Kong, Mercer Marsh Benefits
    12.40 – 13.30
    (50 min)

    13.30 – 14.00
    (30 min)
    Sit-down Luncheon

    Dessert & refreshment Buffet
    14.00 – 14.55
    (55 min)
    Perspectives on the recently launched Voluntary Health Insurance Scheme (VHIS)

    – Panel Discussion 
    1. Derek Lee | Head, Voluntary Health Insurance Office, Food and Health Bureau 
    2. Pian Lai | Senior Director, Proposition and Product Development, Individual Financial Products, Manulife (International) 
    3. Dr. Hong Fung | Executive Director and Chief Executive Officer, CUHK Medical Centre
    4 .Dr. Kenneth Tsang | Chief Operating Officer, Gleneagles Hong Kong Hospital
        Elaine Chan | CEO of Heals Healthcare, Member of Food and Health Bureau VHIS Consultative Group
    14.55 – 15.30 Thank you & Goodbye  
    (35 min)


    Carol Hui
    Executive Director of Long Term Business
    Insurance Authority

    Carol is the Executive Director of Long-term Business for the Insurance Authority (IA). She joined the then Office of the Commissioner of Insurance in 1990 and was the Assistant Commissioner of Insurance for its Long-term Business Division before the IA was established in June 2017. She has supervised various areas of the Hong Kong insurance sector — from life to non-life insurers and insurance intermediaries, as well as policy development. She also has been an international and mainland liaison.

    During her 11 years in the Policy Division, Carol led a number of key projects, including the Independent Insurance Authority, Policyholders’ Protection Fund, and Risk-Based Capital. She developed the Anti-Money Laundering framework from scratch to legislation and steered Mutual Evaluations & Asia/Pacific Group on Money Laundering review by the Financial Action Task Force on Money Laundering. She also participated in the 2003 and 2013 Financial Sector Assessment Program processes. Carol established a strong network with international regulators and mainland regulators with active participation in the International Association of Insurance Supervisors activities.

    Since she took up the supervision of life insurers in 2011, she has worked on complex court portfolio transfer and an unprecedented merger-and-acquisition approval process. Acting as the lead regulator for the insurance groups based in Hong Kong, she hosted a number of supervisory college meetings in the region. She launched two milestone guidelines within two years on linked and non-linked life products riding on the “Treat Customer Fairly” Principle.

    Recently, she actively participated in Global Systemically Important Insurers and related Crisis Management Group activities and engaged in the preparation of resolution and recovery plans. On the fintech front, she promoted the digital distribution of insurance products by launching the Fast Track Initiative and facilitated the process by InsurTech measures in respect of e-onboarding, Know Your Customer and more.

    Derek Lee
    Head, Voluntary Health Insurance Office
    Food and Health Bureau      

    Derek currently heads the newly established Voluntary Health Insurance Scheme (VHIS) Office within the Food and Health Bureau. Under his leadership, the VHIS Office is responsible for implementing and coordinating all operational aspects of the scheme, including registration of insurance companies as VHIS providers, certification of VHIS-compliant insurance plans, review and updates of the complying requirements, and publicity and promotion of the scheme to the general public and others.

    Derek is an economist by training and profession. Before taking up his current position, he had held various positions related to economic analyses and healthcare reform and financing, including Chief Research Scientist with Hospital Authority from 2012 to mid-2018 and Economist/Senior Economist with the government of the Hong Kong SAR from 1994 to 2008.

    Kevin MacDonald
    Founder and Managing Director
    Advanced Genomic Solutions (AGS)

    Kevin leads Advanced Genomic Solutions (AGS) Limited as the Founder and Managing Director. Kevin is responsible for the global development and operations of the company. He has been central to the strategic direction of AGS and to the expansion of the AGS team and its genetic testing services.

    Prior to founding AGS, Kevin led the launch of hundreds of medical devices in China and SE Asia. He founded Advanced Medical China (AMC) Limited. In 2003 and 2004, AMC achieved the #1 market share position in China for neurovascular and peripheral vascular devices sales.  Kevin is also the founder of Advanced Medical Development, LLC (AMD.) AMD has focused on developing disruptive medical technologies for over 20 years. AMD is a founding partner or investor in several Arizona and Asian based biotechnology companies.

    Kevin studied in China in 1989 and graduated from Gonzaga University in 1990. Directly out of college, he moved to Hong Kong and worked for Sea Land Service, a Fortune 100 company, and then lived in Beijing as General Manager North China till 1998. Kevin resides now in Paradise Valley, Arizona.

    Knattapisit Krutkrongchai
    Chief Marketing Officer
    AIA Hong Kong and Macau (AIA HK)

    As the Chief Marketing Officer at AIA Hong Kong and Macau (AIA HK), Knattapisit Krutkrongchai is responsible for the overall management in respect of marketing, products, business strategy, digital strategy, brand and communications and AIA Vitality to achieve company’s growth objectives.

    Since joining AIA HK in Aug 2012, together with a strong local team, he has played a key role in transforming AIA HK to become a marketing-oriented, customer-centric life insurance company, consistently delivering excellent growth and business performance and winning several prestigious industry awards and accolades.

    Originally from Thailand, he has been based in Hong Kong for the past 16 years. He has more than 20 years of experience in the life insurance and consumer finance industries across Asia with senior roles in both regional and local businesses.

    His expertise includes marketing, business development, business strategy, P&L management, customer relationship management, product development, project management, and merger and acquisition.

    On a voluntary basis, he also serves as a Director of Hong Kong – Thailand Business Council and is active in the long distance and trail running community.

    Dr. Koh Yi Mien
    Managing Director, Health and Employee Benefits
    AXA Hong Kong

    Yi Mien is Managing Director, Health and Employee Benefits, for AXA Hong Kong. She is also a member of the Executive Committee of AXA Hong Kong, which hosts the Health Center of Excellence for Asia. Prior to joining AXA Hong Kong, Yi Mien was the Medical Director of AIA Group, which operates in 18 markets in the Asia Pacific region.

    Yi Mien studied medicine at Melbourne University and received her specialist training in public health medicine in the UK and Australia. She has a Master of Science in public health medicine from the London School of Hygiene and Tropical Medicine, an MBA from Cass Business School, UK, and a Doctor of Business Administration from Cranfield University, UK. She is a Fellow of the UK Faculty of Public Health, the Royal Australasian College of Physicians, the Royal Australasian College of Medical Administrators and the Hong Kong College of Community Medicine. She is also a Fellow of Hong Kong Academy of Medicine.

    Yi Mien’s career in healthcare spans every level of the health system across the UK, Australia and Asia. She served as CEO of a health authority and a teaching hospital in London. Previous roles include being a Chief Medical Officer in Australia, Medical Director and Director of Performance in London, and clinical advisor to health regulators in the UK. She has been Honorary Professor at London School of Hygiene & Tropical Medicine and is a Visiting Professor at James Cook University Australia.

    Andrew Merrilees
    General Manager
    Bupa Hong Kong

    Andrew has over 20 years of experience working in the insurance industry sector specialising in employee benefits. Andrew has worked for both global and local medical insurers, and has also spent a number of years working for global broking/ consulting firms. Over this time, Andrew has developed an ability to understand business needs and translate those needs into viable business solutions and benefits programs.

    Prior to Bupa Hong Kong, Andrew led Lockton’s regional employee benefits business across Asia Pacific. He also previously held senior leadership roles with Aon, GU Health and MBF, which is now part of Bupa Australia.

    Prof. Lee Sing                              
    Professor (Clinical)
    The Chinese University of Hong Kong (CUHK)  

    Lee is a Hong Kong-based bilingual Chinese clinician-psychiatrist, teacher, researcher, advocate and public education leader with local, regional and international impact. He is one of nine professors of The Chinese University of Hong Kong (CUHK) who have been named by Clarivate Analytics on the list of “Highly Cited Researchers 2018,” an honor given to researchers who published a high number of papers that ranked in the top 1% most cited in their respective fields of study. 

    For three decades, Lee has been teaching clinical-year medical students and supervising psychiatric residents at the Department of Psychiatry, Faculty of Medicine, CUHK. He is also an experienced clinician with active clinical work that involves the outpatient and inpatient care of adult psychiatric patients. Believing that there is no health without mental health, Lee has trained some 700 primary care doctors in the diagnosis and management of common mental disorders in Hong Kong. He is a thought leader in social, cultural and epidemiological psychiatry, with over 300 academic publications as well as a series of books written in Chinese for the local community.

    Dr. Hong Fung, JP
    Executive Director and CEO
    CUHK Medical Center      

    Hong is Executive Director and CEO of the CUHK Medical Center and Professor of Practice at the Jockey Club School of Public Health & Primary Care at The Chinese University of Hong Kong (CUHK).

    Before he joined CUHK in 2014, Hong was Cluster Chief Executive of the New Territories East Cluster and Hospital Chief Executive of the Prince of Wales Hospital at the Hospital Authority (HA) from 2002 to 2013, overseeing the management and operations of seven public hospitals. Prior to that, he worked in the HA Head Office and was responsible for the planning and development of the public hospital services and facilities for over a decade. He spearheaded the development of HA’s Clinical Management System and electronic patient records.

    On the professional side, Hong was President (2014–2018) and Chief Censor (2010–2013) of the Hong Kong College of Community Medicine. He is well recognized for his expertise in medical leadership, health planning, health informatics and health services management.

    Cecilia So
    Director, Human Resources
    Deloitte China

    Cecilia is the HR leader for Southern Region and National HR Business Partner of Financial Advisory for Deloitte China. She.has over 25 years of experience as an HR generalist and strategist in multinational corporations across different industries and 15 years leading regional or subregional HR functions in Asia Pacific, covering territories including Hong Kong, China, Taiwan, Japan, Korea and other countries in the region. 

    Dr. Kenneth Tsang
    Chief Operating Officer
    Gleneagles Hong Kong Hospital      

    Kenneth is the Chief Operating Officer of Gleneagles Hong Kong Hospital. Prior to joining the hospital, he was with the Hospital Authority for over 25 years, first as a practicing physician in the Department of Medicine in Queen Elizabeth Hospital of Hong Kong. In 2009, he also took up part-time administrative roles at the Kowloon Central Cluster on top of his clinical duties. 

    Between 2012 and 2019, he became a full-time medical administrator at the Hospital Authority Head Office, assuming various management roles in Patient Safety, Strategic Service Planning, Infection Control and Cluster Services. 

    He is a Fellow of the Hong Kong College of Community Medicine (Administrative Medicine) and also a Fellow of the Royal Australasian College of Medical Administrators.

    Katie Potter
    Head of Wellness, Asia Pacific
    Goldman Sachs      

    Katie is the Head of Wellness for Asia Pacific at Goldman Sachs. She joined the organization in 2017 and has over nine years of experience in the employee benefits and wellness industry. 

    Katie started her career as a consultant in London and moved to Hong Kong five years ago. Her previous roles were in healthcare consulting, brokerage and implementation for the Asia Pacific and Europe, Middle East and Africa regions. 

    She holds master’s degree with honors from the University of St. Andrews.

    Elaine Chan
    CEO of Heals Healthcare, Member of Food and Health Bureau VHIS Consultative Group

    Elaine is CEO of Heals Healthcare, a technology-driven company in healthcare. Previously, she worked with a number of key international insurers, including AIA, AXA, BUPA, CIGNA and Zurich. With almost 30 years of experience, she has strong expertise in distribution management, product development and best practices in healthcare services.

    Elaine is a member of the Food and Health Bureau VHIS Consultative Group and a board member of the Institute for Health Policy and System Research. She is also an appointed mentor of the mentorship program at the School of Public Health and Primary Care of the Chinese University of Hong Kong. She has also been a co-opted member of the Working Group on Regulation of Private Hospitals as well as the Working Group of Primary Healthcare. From 2006 to 2009, she was the Medical Insurance Association chair of the Hong Kong Federation of Insurers. In 2017, she received the “Outstanding Professional of the Year” award from the Hong Kong Federation of Insurers.

    Pian Lai
    Senior Director, Proposition and Product Development, Individual Financial Products
    Manulife (International) Limited      

    Pian is Senior Director, Proposition and Product Development, Individual Financial Products, for Manulife (International) Limited. She has over 15 years of extensive experience in individual insurance, spanning from health and critical illness product development to claims and operations.

    As the team head of critical illness and medical products at Manulife Hong Kong, Pian is responsible for driving and developing a holistic health and medical strategy as well as the development of integrated solutions for the company. She is a key driving force in the successful launch of Manulife's certified plans under the Voluntary Health Insurance Scheme.

    Pian has played a pivotal role in the company winning a series of prestigious awards related to insurance product development. These include the “Most Innovative Product/Service — Life Insurance (Health) Award” at the Hong Kong Insurance Awards 2016, as well as an excellence award for innovative products and an outstanding award for critical illness at the Bloomberg Businessweek Financial Institution Awards 2019.

    Since 2017, Pian has served as a committee member of Medical Insurance Association under The Hong Kong Federation of Insurers, contributing to the development of the city's health insurance industry.

    Before joining Manulife, Pian worked for AXA China Region Insurance Company Limited and HSBC Insurance (Hong Kong), looking after product strategies and leading key product development and launches for the agency, broker and bancassurance channels. She is also a qualified registered nurse in Hong Kong.

    Dr Hans Schräder
    Executive Medical Director
    Matilda International Hospital

    Hans is the Executive Medical Director of Matilda International Hospital and a family physician by training. He came to Hong Kong in 1993, having spent five years in the UK being trained and practicing as a family physician. His clinical work included obstetrics and gynecology, pediatrics, emergency medicine and rehabilitation medicine. He joined Matilda in 1993 as the doctor in charge of the Outpatient Department and assumed his present capacity in 2003.

    He is instrumental in leading the hospital’s medical and clinical teams to work according to stringent clinical governance criteria and deliver high clinical standards. He also initiated the establishment of the Medical Advisory Committee and Clinical Risk Management Committee in different specialties at the hospital to develop audit guidelines and review clinical services. In addition, Hans developed local expertise for the hospital’s specialty areas, such as orthopedic surgery, primary care and medical screening, obstetrics and gynecology, and general surgery.

    Hans graduated from the Medical School of the University of Nijmegen in the Netherlands in 1988 and received further postgraduate training in general practice in the UK from 1989 to 1992. In 1991, he obtained a Postgraduate Diploma from the Royal College of Obstetricians and Gynecologists. In 1992, he was granted membership to the Royal College of General Practitioners. He has been an Honorary Consultant of the University of Hong Kong since 2008, helping to train medical students in Hong Kong.

    He is active in leveraging medical expertise for charity. He is a board member of the Matilda Children’s Foundation and past chairman of Running to Stop the Traffik.

    Bala Chandrasekaran
    Digital Strategy and Transformation Leader, Asia

    Bala is the Digital Strategy and Transformation Leader for Marsh in Asia. His current areas of interest include customer experience design, sense making, data analytics and digital transformation. Bala looks for innovation at all levels of a business or an industry value chain and believes in a sensible adoption and internalization of technology and ideas. 

    Prior to his current role, Bala helped co-found and manage a product company called JLT Interactive, which provides client, carrier and risk analytical tools globally. He was also the MD for the Innovation function for JLT in Asia. 

    Bala is an active member of start-up and incubation hubs based out of Singapore, Canada and Bangalore, where he mentors early stage technology ventures. 

    Freddie Lai
    Pension Consulting Director
    Mercer Marsh Benefits      

    Freddie is the Pension Consulting Director at MMB Hong Kong, and is responsible for the MPF consulting business – including providing MPF consultancy services to clients, negotiating pricing and terms with MPF providers, as well as conducting internal MPF training sessions.

    Freddie has over 15 years of experience in pension consultancy.  Before moving back to Hong Kong in 2012, he worked as an actuary in the pension industry in the United States and Canada for over 10 years supporting multinational clients to manage their pension schemes.  He also worked in the Mercer EH&B Regional team in Hong Kong supporting multinational clients  to manage their employees benefit programs in Asia.

    He is an Associate of the Society of Actuaries graduated from the Georgia State University with a Bachelor Degree in Actuarial Science.

    Richard Roper
    Health Leader, Hong Kong
    Mercer Marsh Benefits

    Richard is the Health Leader for Mercer Marsh Benefits. Based in Hong Kong, he oversees the Health business, a team of over 120 consultants and business professionals.

    Richard has worked in employee benefits for over 30 years. He originally assumed the position of Managing Director for Employee Benefits in Jardine Lloyd Thompson UK (JLT), and from 2014, he has been responsible for 14 territories in Asia. Richard previously held roles at JLT as Head of Private Clients and Sales & Marketing in the UK. Prior to JLT, Richard worked at Capita for nine years, leading the UK financial services team. 


Monday 24th June, 2019

Registration to start at 8:45am
Sessions to run from 9:30am to 3:30pm
Lunch included

Four Seasons Hotel
Ballroom on Level 2
8 Finance Street, Hong Kong