2018 Hong Kong Employee Engagement Index

2018 Hong Kong Employee Engagement Index

Employees in Hong Kong less engaged at work compared with those in India and China

  • 15 October 2018
  • Hong Kong, Hong Kong
  • Only 70% feel their career goals can be met by their employers
  • At 75% overall engagement level, Hong Kong results one of the lowest in the Asia Pacific region

Mercer, a global consulting leader in advancing health, wealth and career and a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), today announced the findings of its inaugural Enabling your talent to thrive: Hong Kong Employee Engagement Index. The findings show that employee engagement in Hong Konghas declined consistently over the last three years — this is in stark contrast to the upward trend observed in employee engagement across the globe. Only 75% of Hong Kongers are satisfied with the companies they work for compared to 81% of their counterparts in the Mainland and other countries such as India.

In addition to that, Hong Kongers are less likely to endorse their organizations as good employers — 75% of employees in APAC would advocate for their companies as good places to work, while only 71% of employees are willing to do so in Hong Kong.

“To stay competitive, companies in Hong Kong need to foster a culture of empowerment and innovation for their people” said Jackson Kam, regional talent strategy leader for Mercer. He added, “Employees in Hong Kong feel lack of leadership communication and cross-functional collaboration within inhibit them at work.”

What may be a case for worry is that even among the engaged employees, only a small fraction are reportedly enthusiastic about going above and beyond their scope of work to help their companies thrive. And only 75% feel they have enough opportunity to continually learn and grow despite the growing emphasis and investment on learning and development at most organizations today.


“Engagement represents the best opportunity for Hong Kong to optimize the human capital it has. If performance and productivity are a combination of individual talent and engagement, the best way to optimize talent is to ensure it’s engaged. Although this seems obvious, many organizations still struggle to build the work environment they need to fully realize engagement in the workplace,” concluded Mr. Kam.

Mercer’s Hong Kong Employee Engagement Index survey is based on responses of employees from more than 40 companies in Hong Kong, representing various industries and jobs from global and local multinationals. It assessed employee engagement by measuring the level of pride, motivation and commitment employees have toward the organizations they work for.

You can view the entire report here:


 
FIGURE 1: Overall Engagement levels across Asia Pacific

 

FIGURE 2: Results from Hong Kong, based on 2017 survey results (year-on-year comparison)

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About Mercer

Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 23,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With nearly 65,000 colleagues and annual revenue over $14 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh & McLennan Companies is also the parent company of Marsh,which advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions; Guy Carpenter, which develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities; and Oliver Wyman, which serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer and @mercerinasia.

 

美世公佈香港員工敬業度指數
本港員工敬業度遜於印度、中國

 

  • 僅70%本港員工認為僱主能夠滿足他們的工作目標
  • 本港員工整體敬業度為75%,為亞太區最低敬業度的地區之一

香港,2018年10月15日 – 美世(Mercer)是領先全球的健康、財富和職業諮詢機構,屬威達信集團(Marsh & McLennan Companies,紐交所股票代碼:MMC)的全資子公司。美世今日公佈香港員工敬業度指數,調查顯示本港員工敬業度於過去三年持續下降 - 與全球員工敬業度的上升趨勢形成鮮明對比。當中,僅75%本港員工屬於敬業,而中國及印度員工的敬業度則有81%。

除此之外,本港員工不太傾向擁護所屬公司為好僱主 - 75%亞太區員工會樂意宣揚所屬公司為工作的好場所,但只有71%本港員工如此。

美世人才戰略業務區域主管(亞洲、中東及非洲地區)甘相達先生表示:「本港員工感到與上級缺乏溝通,跨部門合作亦阻礙他們的工作。為了保持競爭力,香港企業需要培養一種賦予員工被授權和可創新的文化。」

令人憂慮的是在敬業的員工當中,只有小部分的員工真的熱衷於在超出工作範圍以外協助公司蓬勃發展。儘管現時大部分企業對學習及發展的重視和投資越來越多,但只有75%的受訪者認為他們有足夠的機會持續學習和成長。

甘相達先生總結道︰「員工敬業是香港優化已有人力資源的最佳機會。如果績效和生產力是由個人才能和敬業結合而成,那麼優化人才的最佳方式則是確保員工都是敬業。雖然道理顯而易見,不過很多企業仍在努力建構理想的工作環境,以全面提升員工敬業度。」

美世發佈的香港員工敬業度指數訪問了香港超過40間公司的員工,橫跨了本地和全球跨國企業中各個行業和職位。透過衡量員工對其所屬企業的自豪感、動力和忠誠度以評估員工的敬業度。

欲了解更多資訊或獲得香港員工敬業度指數,請瀏覽
 
圖表1︰亞太區整體員工敬業度水平

 

圖表2︰香港調查結果(基於2017年調查)


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關於美世
美世通過諮詢建議和技術驅動的解決方案協助客戶滿足其不斷變化的勞動力隊伍的健康、財富和職業發展需求。美世在全球 130 多個國家和地區開展業務運營,擁有逾 22000 名僱員,分佈於 44 個國家和地區。美世是威達信集團(Marsh & McLennan Companies),紐交所代碼:MMC)的全資子公司。威達信集團是一家全球性的提供風險、戰略與人力資本相關專業服務的國際集團公司,在全球擁有將近 65000 名僱員,年收入逾 140 億美元。威達信集團同時也是達信(Marsh)佳達(Guy Carpenter)、和奧緯(Oliver Wyman)等市場領先公司的母公司。威達信協助客戶應對日益變化和復雜的商業環境。如需更多資訊,請瀏覽https://www.mercer.com.tw/,或在 Twitter 上關注美世 @Mercer。在英國,Mercer Limited 由英國金融行為監管局 (Financial Conduct Authority) 授權和規管。

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