2018 Mercer MPF Satisfaction Index remains steady

2018 Mercer MPF Satisfaction Index remains steady

2018 Mercer MPF Satisfaction Index remains steady despite market volatility

  • 8 January 2019
  • Hong Kong, Hong Kong

Mercer today released the latest findings of the Mercer Mandatory Provident Fund Satisfaction Index (Mercer MPFSI). The monthly index recorded a score of 50.8 in December 2018, slightly down from 50.9 in November 2018. Although the Hang Seng Index (HSI) has fallen 11% since January 2018, the Mercer MPFSI has remained constant throughout the year.

Hang Seng Index and Mercer MPFSI



“Despite the high fluctuation in the Hang Seng Index, the Mercer MPFSI has remained relatively steady for two main reasons. Firstly, some respondents view their MPF holdings as a long-term investment, therefore, short-term market volatility doesn’t affect their confidence in the type of investment. On the other hand, other respondents lack sufficient knowledge and awareness with regard to their MPF holdings. As such, their satisfaction levels are not affected by market volatility,” said Mr. Billy Wong, Health & MPF Leader, Mercer Hong Kong.

MPF enquiries have led to higher satisfaction levels

Interestingly, members who have enquired about their MPF accounts at least once in the last 12 months feel more satisfied. In December 2018, the satisfaction level of people who made MPF enquiries was 54.5, more than 15 points higher compared to people who did not make enquiries (38.9). Moreover, more than one-fifth of respondents (23.3%) stated that they had not sought any advice with regard to their MPF.

“Enquiry frequency and the understanding of investment type have been important factors contributing to member satisfaction levels, as recorded by the Mercer MPFSI. We are surprised to see that more than 23% of respondents haven’t sought advice via online or personal channels, or by contacting MPF agencies. With the Mandatory Provident Fund Schemes Authority (MPFA) having conducted years of promotion, it’s still essential to have revolutionary changes to encourage members’ awareness,” said Mr Wong.

MPF digital review platform is a foreseeable trend

According to a survey conducted by the MPFA, about 80% of members are reviewing their fund portfolio through trustees' electronic platforms. With technology advancements, the MPFA is planning to launch MPF digital review platform by 2022.

“In the coming years, the digitalization of MPF management will become a major trend in simplifying and standardizing the process, thereby encouraging both employers and employees to continuously review their MPF management and accounts in a user-friendly way,” added Mr Wong.

He concluded by saying, “The beginning of a new year, such as now, is an ideal time for members to actively review their investment portfolios and better utilize the digital tools on hand to strive for greater returns in the future.”

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Note to editors
The Mercer MPFSI was conducted by Nielsen to track the satisfaction level of MPF members. The survey interviews more than 2000 respondents per year who are among the working population with MPF and whose monthly personal income is not less than HKD 7,100 (minimum threshold eligible for MPF membership). The survey was conducted through methods of online self-completion (age 20 – 54) and offline street intercept (age 55 or above).

About Mercer
Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 23,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With nearly 65,000 colleagues and annual revenue over $14 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh & McLennan Companies is also the parent company of Marsh,which advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions;Guy Carpenter, which develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities; and Oliver Wyman, which serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer.

2018 年美世強積金滿意指數在市況波動下保持穩定

 

美世(Mercer)公佈美世強積金滿意指數(MPFSI)的最新調查結果。指數在2018年12月錄得50.8,較11月份所錄的50.9 稍微下跌。雖然恆生指數(恆指或HSI)自2018年1月以來下跌11個百分點,但強積金滿意指數於年內保持平穩。

恆生指數及美世強積金滿意指數



美世(香港)健康福利及強積金業務部總經理王玉麟先生表示:「美世強積金滿意指數在恆指大幅波動下維持穩定,主要有兩大原因。首先,部分受訪者認為強積金屬於長期投資,因此短期市場波動未有影響他們對強積金的信心。另一方面,部分受訪者對強積金缺乏認識和關注,以致滿意度不受市場波動所影響。」

多查詢強積金能大幅提升滿意度

調查結果亦顯示,若強積金成員在過去一年曾詢問強積金相關問題,其滿意程度則較沒有查詢的成員高。在2018年12月,曾查詢強積金的成員的強積金滿意指數為54.5,較沒有查詢的成員(38.9)高逾15個百分點。調查更指出,超過五分之一的受訪者(23.3%)表示從未尋求有關強積金的建議。

王玉麟先生表示:「成員查詢強積金的頻繁程度及對投資類型的認識,是影響滿意指數的重要因素。我們對超過23% 的受訪者從未透過網上、個人聯繫或強積金受託人尋求建議感到意外。強制性公積金計劃管理局(積金局) 多年來致力推廣強積金,但市場仍需進行革命性的改變以提升成員對強積金的認知。」

強積金電子管理平台為未來大趨勢

根據積金局的調查,約有80% 的成員透過受託人的電子平台檢視其基金組合。隨著科技的進步,積金局亦計劃於2022年分階段啟動強積金中央電子平台「積金易」。

王玉麟先生表示:「我們預期強積金數碼化管理將成為主流趨勢,簡化和標準化的運作流程將鼓勵僱主和僱員持續檢視其強積金帳戶。於新年之始,成員是時候積極檢視自己投資組合,並善用電子化工具為未來爭取更大回報。」

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編輯垂注
美世強積金滿意指數由尼爾森(Nielsen) 進行訪問,以追蹤市民對強積金的滿意程度。調查每年訪問2000多位擁有強積金帳戶、並每月入息不少於港幣7,100元(符合強積金成員供款的最低門檻)的在職人士。調查透過網上自行填寫(20–54歲)及街頭訪問(55歲或以上)方式進行。

關於美世
美世通過諮詢建議和技術驅動的解決方案協助企業滿足其變化不斷的工作團隊的健康、財富和職業發展需求。美世在全球超過 130 多個國家開展業務營運,擁有逾 23,000 名僱員,分佈於 44 個國家。美世是威達信集團(Marsh & McLennan Companies,紐交所代碼:MMC)的全資子公司。威達信集團是一家全球性,提供風險、戰略與人力資本相關專業服務的國際集團公司,在全球擁有將近 65,000 名僱員,年收入逾 140 億美元。威達信集團同時也是達信(Marsh)、佳達(Guy Carpenter)、和奧緯(Oliver Wyman)等市場領先公司的母公司。威達信協助客戶應對日益變化和複雜的商業環境。如需更多資訊,請瀏覽 www.mercer.com,或在 Twitter 上關注美世 @Mercer

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