Mercer, a global consulting leader in advancing health, wealth and careers, and a wholly owned subsidiary of Marsh and McLennan Companies (NYSE: MMC), has announced the appointment of senior leader Vicki Fan to the role of CEO for Hong Kong.
Ms Fan brings to Mercer 20 years’ experience in corporate management and consulting, with a strong focus on business transformation in the financial services sector. She was previously Head of EY’s Customer and Operations practice where she led the buildout and delivery of the firm’s offerings, including customer centricity, transformation and digital solutions. She also served as global lead Partner for the wealth management business of one of the firm’s largest clients.
Prior to her time at EY, Ms Fan worked at KPMG as a Partner and a regional lead for the firm’s biggest financial services client. She has also worked in consulting firms in New York. Ms Fan holds a Master’s of Public Health from Columbia University in New York.
Mercer Asia CEO Renée McGowan said Ms Fan’s strong experience in customer engagement, digital innovation and wealth would secure continued growth for Mercer’s Hong Kong business.
“Hong Kong is one of our most important markets in Asia and I’m pleased to have a customer-focused innovator in Vicki leading our Hong Kong team,” Ms McGowan said.
“At Mercer we are constantly thinking about how we can develop strategies that contribute to the social and economic growth of the region. Vicki has the forward-thinking mindset and expertise to drive our team to build and deliver the solutions that create a lasting impact for our clients and their employees for generations to come,” she said.
Ms Fan said she was looking forward to joining the team and guiding clients through future expansion, shifting workforce demographics, and changing employee needs.
“I’m excited to bring together my experience in customer engagement, digital and transformation, with the decades of global expertise in the Mercer network, to help local clients achieve success,” Ms Fan said.
“With increasing interest internationally in Hong Kong businesses, employers are facing the enormous challenge of securing sustainable growth. Leveraging Mercer’s global resources and local knowledge, we can not only help businesses reach their investment goals, but also shape a workforce for the future, and serve the basic health, wealth and career needs of people in Hong Kong,” she continued.
Ms Fan joins Mercer on 9 September.
Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit www.mercer.com.hk.