A prominent outsourcing company had an inadequate absence management system that lacked needed reporting and tracking features.
Working with the client to develop an absence management program that fit the needs of the business and addressed current obstacles, Mercer Marsh Benefits (MMB) identified four essential functions:
1. Centralize intake of absence notifications
2. Improve information flow for early intervention
3. Capture data on absence cause, duration and frequency
4. Implement return-towork protocol and recovery monitoring
MMB partnered with the preferred local vendor to build a dedicated, first-of-its-kind, end-to-end absence management program from the ground up.