Case Study: Creating An End-To-End Absence Management Program

The Situation

A prominent outsourcing company had an inadequate absence management system that lacked needed reporting and tracking features.

The client wanted:

  • Robust reporting to increase productivity by helping line managers manage absences and streamline scheduling.
  • Ability to track, predict, and reduce absences using actionable data points to monitor and control the population health into the future.

Mercer Marsh Benefits ’ Solution

Working with the client to develop an absence management program that fit the needs of the business and addressed current obstacles, Mercer Marsh Benefits (MMB) identified four essential functions:

1. Centralize intake of absence notifications

2. Improve information flow for early intervention

3. Capture data on absence cause, duration and frequency

4. Implement return-towork protocol and recovery monitoring

The Result

MMB partnered with the preferred local vendor to build a dedicated, first-of-its-kind, end-to-end absence management program from the ground up.

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